Legal

Privacy Policy

This Privacy Policy describes how and when Monarch Buyers Agents (ABN: 87360918973) (“we”, “us” or “our”) collects, holds, uses, transfers, discloses and otherwise processes personal information. It applies to:

  • information collected via our website (www.monarchba.com.au)
  • information in “New Client Contact Form Submission — Monarch Buyers Agents” or other online/offline forms
  • email and telephone communications
  • other dealings where we collect personal data to provide property-buying services.

By using our website or our services, you consent to the collection, maintenance, use, processing, disclosure and storage of your personal information in the manner set out in this policy.

1. What We Collect

We may collect personal information such as:

  • Your name, contact details, and email address
  • Property preferences and budget information
  • Financial position (as relevant to your buying brief)
  • Any information you provide through our contact forms, email, or discovery calls

2. How We Use Your Information

We use your personal information to:

  • Deliver our services
  • Communicate with you
  • Customise your property search and buying strategy
  • Improve our website and client experience
  • Comply with legal obligations

3. How We Store & Protect Information

We store data securely using reputable third-party services (e.g. Zoho CRM). Your information is protected from unauthorised access, misuse, or loss.

4. Disclosure to Third Parties

We may disclose your information to:

  • Mortgage brokers, real estate agents, and conveyancers (only with your consent)
  • Legal or regulatory authorities when required by law

We never sell or rent your information to third parties.

5. Cookies & Website Tracking

Our website may use cookies or similar tracking technologies to enhance your user experience. You can opt out via your browser settings.

6. Your Rights

You have the right to access, update, or request deletion of your personal data. Please email us at contact@monarchba.com.au.  for any privacy-related requests.

7. Contact Us

If you have any questions or concerns about your privacy, contact us at:
Monarch Buyers Agents
Email: contact@monarchba.com.au

8. Legal Disclaimer

The content provided on this website is for general informational purposes only and does not constitute financial, legal, or property advice. While we strive to keep information accurate and up-to-date, Monarch Buyers Agents makes no warranties or representations regarding the accuracy, completeness, or reliability of any information on this site.

Before making any property or financial decisions, you should consult with a qualified advisor relevant to your situation.

Monarch Buyers Agents disclaims all liability for any loss or damage (direct or indirect) arising from reliance on information provided on this website or through any associated communication channels.

Links to third-party websites are provided for convenience only. We do not endorse or control the content of those external sites.

9. Changes to This Policy

We may update this policy from time to time. Any changes will appear here with a revised “Last updated” date.

Last updated: 25 June 2025